09Jan 2014 by Cyndern

Service Profit Chain Case Study

Employee Engagement
Situation: to differentiate the firm in an industry that sells same services at high end prices to the same customers and it is hard to measure the value – the CEO set a goal of become an exceptional company within the holding company and the industry. employee survey results revealed a lack of trust in senior management and low engagement due primarily to a lack of career development opportunities. This was unwelcome news at a time when the economic recession and customer survey responses presented challenges to customer engagement and retention. The future state required enhanced collaboration with leadership and more relevant services to assist clients meet shrinking demand for products. Our approach: we collaborated with the leadership team and HR to develop a leadership competency model to meet the…
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03Dec 2013 by Cyndern

Stimulate creativity in your workplace

Employee Engagement
Blog – EE Engagement If you want to stimulate creativity in the workplace, evaluate your company’s organizational structure. Leaders typically tap only a small portion of their employees’ creative capabilities. We consult with companies to develop talent strategies that identify andleverage employees’ strengths and align with business objectives. A few of our projects include:
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25Sep 2013 by Cyndern
What is Employee Engagement?

What is Employee Engagement?

Employee Engagement, Featured, Management Consulting
Research shows most people join an organization eagerly ready to perform and add value to their new employer. However, few organizations can sustain that level of employee engagement past six months. Employee engagement is defined as the extent to which employees commit to something or someone in their organization, how hard they work, and how long they stay because of that commitment. 35 years of research consistently finds that employees perform best when they feel personally connected to their work and their organization, they understand the company’s direction, and they can connect the significance of their role in helping the company reach its goals. Building an engaged workplace requires the consistent commitment of leaders and managers. Engagement is a challenge to measure and affecting it requires a holistic understanding of…
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